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Return Policy

We will do our best to ensure that all our guests enjoy a pleasant shopping experience and getwisesurrey.org.uk Sometimes, however, you need to return an item.

On Line

Return an item (s) before contacting us.

We advise you to return items by registered mail. Please indicate the reason for the return of the invoice, and if a refund or replacement, we can only exchange for the same items in the product.

Personalized items can not be returned. Some products are health reasons can not return. Note that this does not affect your statutory rights.

If a full refund, including asking the shipping origin, the entire order must be returned within fourteen (14) days. However, he is responsible for the cost of returning the goods to us. If the rebate paid to you we will process the refund as soon as possible and in any event within fourteen (14) days.

Returned products should not the original packaging, but they need a salable condition. Return shipping is your own cost and risk.

You must take reasonable care of the goods of a legal obligation, but they are in your body. If you do not meet this condition, you can get the right to take action against you for compensation. This applies to all the goods back.

Our return does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and the notification of the return email within a reasonable time. We will process the refund due soon and in any case, we confirmed the same day by e-mail, you have the right to return the thirty (30) days after the defective product.

If a refund or compensation paid to you, we will use the original with the same method used to pay for the purchase of fund transfer. If you can control via the original payment will not be brought to the return order (except in the case of all or part of the purchase of goods with the gift card, as described below).

If you use a gift card to buy the product or replace the product at a lower price, no money will be due if a gift card. If you buy a partial payment of the gift card, and the return of payment from you, your Gift Card will be returned to the original value of the card and the balance will be purchased originally used by another payment for refunds. If you have a gift card for the purchase of the returned item (s) do not have more, we will send you a new gift card to pay for the value of the amount of your original card value.

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